Thank you for shopping with us!

 

ORDER PICKUP POLICY

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Pickup Location & Hours
Orders placed online are available for pickup at:
223 main st Stoughton sk 
Pickup Hours:  Wednesday–Friday, 11AM – 5 PM  Sat 1-4pm

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Notification Process

• Wait for Email: Please wait until you receive an "Order Ready for Pickup" email before coming to the store. Placing an order online does not guarantee it is ready for immediate collection.

• Processing Time: Orders are typically ready within 1-4 hrs during regular business hours.

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What to Bring
To collect your order, please present:

• A copy of your Order Confirmation (digital or printed).

• A valid Photo ID that matches the name on the order.

• If someone else is picking up on your behalf, please notify us in advance via email or phone.

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 Pickup Window & Abandoned Orders

• 14-Day Limit: We will hold your items for 14 days from the date the "Ready for Pickup" notification is sent.

• Unclaimed Items: If the order is not collected within 14 days, the order will be cancelled.

• Restocking Fee: Cancelled pickup orders are subject to a 20% restocking fee. The remaining balance will be issued as Store Credit only. No cash refunds will be given for unclaimed orders.

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 Order Inspection
We encourage you to inspect your craft supplies and candy items at the time of pickup. Once the items leave the store, our 7-Day Exchange/Store Credit Policy applies to non-edible items, and all edible items remain Final Sale.

 

Shipping Policy

 We provide reliable shipping across Canada using Canada Post Flat Rate Services.
 

Service Area

We ship exclusively within Canada. We do not offer international shipping at this time.

How Shipping Costs Work

To simplify the process, we use Canada Post Flat Rate Boxes (Small, Medium, or Large). These boxes include tracking and up to $100 of liability coverage.

We use a two-step payment process for shipping:

• Step 1: Shipping Deposit – A non-refundable $10.00 CAD deposit is collected at checkout when you place your order.

• Step 2: Remaining Balance – Once your order is packed and we determine the correct box size, we will calculate the remaining balance based on current Canada Post Flat Rate pricing.
   

 Final Invoice & Dispatch

Once your order is ready, you will receive a separate invoice via email for the remaining shipping balance.

• Since Canada Post Flat Rate boxes typically range from approximately $20 to $35, your final invoice will generally fall between $10 and $25 after your initial deposit is applied.

• Dispatch: Your order will be delivered to Canada Post as soon as this final invoice is paid in full.

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 Processing & Delivery

• Processing: Orders are typically packed and invoiced within [Insert Number] business days.

• Delivery Standards: Once dispatched, Canada Post generally delivers within 2 to 7 business days, depending on your location.

• Tracking: You will receive a tracking number via email as soon as your package is scanned by Canada Post.

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Unpaid Invoices & Cancellations

If the final shipping invoice is not paid within 14 days, the following terms apply:

• Order Cancellation: Your order will be automatically cancelled.

• Non-Refundable Deposit: The initial $10.00 shipping deposit is non-refundable.

• Restocking Fee: A 20% restocking fee will be applied to the order total.

• Store Credit Only: No cash or credit card refunds will be issued. The remaining balance (after the $10 deposit and 20% fee) will be provided as store credit only.